Lip Monthly describes their boxes as:
For only $10/month, Lip Monthly helps you discover the best lip products on the market. Every month we’ll send you a unique box straight to your door and help you discover the best of Lip Glosses, Lip Sticks, Lip Balms, Lip Stains and much more.
*I have to start this post with a rant - bear with me!
There has been quite a few complaints with Lip Monthly double-billing customers and not sending bags. Up until this point, I have had no issues with Lip Monthly - I have read the comments and took this information in to account.
Now this month I did experience terrible customer service and wrongful billing. I cancelled my account on April 23. A couple of days later I checked my credit card bill and was charged for May's bag on April 24. I went and checked the website and they had re-activated my account without telling me and charged me! I contacted the Customer Service department and instead of being polite and explaining what had happened, they were rude and advised me that I had to cancel 48 before my payment date - in their Terms of Service it advises I can cancel anytime and they sent me a link for something stating 24 hours before. I would have met both of those time-frames and they were really terrible to deal with. Based on how they treat their customers, I will not be recommending this bag to anyone - I have disputed the charges and refused to be lied to by a company (I know it is only $15 or so but it more about the principle to me!)
Additionally, Lip Monthly has been sending review bags out to bloggers with an additional item in it - most people agree that this is completely false advertising as it appears you get 5 items instead of 4! Just one more reason that I will not be supporting Lip Monthly any longer.
This company has also stopped allowing Facebook posts which means those of us with bad experiences cannot share this on social media!
Additionally, Lip Monthly has been sending review bags out to bloggers with an additional item in it - most people agree that this is completely false advertising as it appears you get 5 items instead of 4! Just one more reason that I will not be supporting Lip Monthly any longer.
This company has also stopped allowing Facebook posts which means those of us with bad experiences cannot share this on social media!
*End of rant - sorry!
Here is a look at the April 2015 Lip Monthly bag:
It came in a mailer - when you opened it, it had such a strong smell of burning plastic and smelled terrible! It was so strong, and the make-up bag inside smelled just as bad!