Saturday, January 31, 2015

Memebox Says Goodbye to International Shipping (will only be available in Korea, China, and United States)

I am actually very shocked to hear this news - Memebox posted this message to their facebook page earlier:

"Dear International Memebox Customers,

When we first launched our company in 2013, we had a vision of providing our customers worldwide easy access to Korean beauty products. We grew quickly, and are excited to have done this for so many people. However, this huge goal means we face many challenges, and have sadly realized that we are unable to deliver an excellent customer experience for all of our international customers.

In order to offer fast shipping times, attentive customer support, and a seamless ordering process, we’ve made the difficult decision to stop international deliveries as of February 10th. Moving forward, we will only be able to ship to locations where we have a domestic shipping presence: US, China, and Korea. This means that all orders placed on us.memebox.com must be shipped to a US address as of 11:59 PM PST, February 10th, 2015. All existing and future orders will be shipped by the 13th of February.

It is with a heavy heart that Memebox makes this unfortunate announcement. We have really enjoyed providing our services and we’ll miss you all so much. You all have been so amazing and loyal. This was a painful decision, but a necessary one in order to improve our shipping process until it is perfected and ready to expand internationally. Memebox loves and values all our customers, and we’re excited to create a better experience for all our customers to return to you again in the future.

We know this is difficult, and we’ve set up feedback@memebox.com and a community forum at http://ushelp.memebox.com/hc/communities/public/topics where we will be answering any questions you may have.
We’ve also put together a helpful FAQ here: http://ushelp.memebox.com/…/200313669-FREQUENTLY-ASKED-QUES…

Thank you.
Sincerely,

The Memebox Team"



Ugh - are you kidding me?! To offer better customer service, you take away shipping to International customers?! As of February 10, 2015 no more international shipping. 

The US Memebox site will be based out of the Unites States and offer much faster shipping to American customers. 

I really loved getting Memeboxes - the products have changed my whole skincare routine (It's a good thing I now have a hugh stash of products), but I am bummed they will not be offering shipping to Canadians (or customers around the world - they were one of the only beauty boxes that offered this kind of shipping!). I guess if I really want something, I will have to get it shipped to my American shipping address! Boo!

3 comments :

  1. So disappointing! I think I just need to move closer to the border and get a US box lol.

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    1. Hugely disappointing - I don't see how cutting off international customers improves anything - I think most of us knew that shipping would be a little longer but I was fine with that!
      And I just went through a company called Stackry - they give you a free address and you just pay for shipping (not the cheapest but I use it once in a blue moon!) - I also don't live close enough to the border to drive down!

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